On-Line Returns, Refund & Cancellation Policy
To return a product, please send an email to sales@bisbellmagnets.com to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return and your address. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return, providing it qualifies and has not been misused. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.
If appropriate we will gladly replace any defective item with your agreement and may cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at sales@bisbellmagnets.com or call us at ++441283 531000 in the event you receive damaged or incorrect products withing 24 hours or receipt informing us of the problem.
*Please note these terms and conditions apply to purchases made on our website only.
Items that qualify for our 30-day return policy:
Knife Storage Products and accessories.
Magnetic materials
If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount.
For all returns we receive that exceed the 30 day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at sales@bisbellmagnets.com before returning product for a refund, to make sure you are eligible and attach photos where appropriate. All products can be returned to the following address:
Bisbell Magnetic Products Limited
Hillfield Lane
Stretton
Burton upon Trent
Staffordshire
DE13 0BN
England
Cancellations:
Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at sales@bisbellmagnets.com or call us at 01283 531000 during UK office hours. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.